General Terms and Conditions - Taxi Rotterdam Airport
Welcome to Taxi Rotterdam Airport. By using our services, you accept these terms and conditions. Please read this carefully before making a booking.
Our terms and conditions are designed to ensure safe and clear services. Here you will find information about our booking policy, rates, customer responsibilities and Taxi Rotterdam Airport, and other important matters. We strive for a pleasant travel experience and ask you to respect our rules. Do you have any questions? Please feel free to contact us. We are happy to help you.
1. Definitions and Applicability
1.1 Taxi Rotterdam Airport: Our company that offers taxi transport to and from Rotterdam Airport and other locations.
1.2 Klant: The person or persons who book a service and accept these terms and conditions.
1.3 Diensten: All transport services offered by Taxi Rotterdam Airport, such as airport transfers and city rides.
1.4 These conditions apply to all services of Taxi Rotterdam Airport, unless otherwise agreed in writing.
2. Services and Availability
2.1 Service offering: Taxi Rotterdam Airport offers various taxi services, including airport transport and city rides.
2.2 Availability: We strive to make our services available at all times, but reserve the right to modify or cancel them if necessary.
2.3 Special Requests: Request special services, such as extra luggage space or child seats, when booking.
3. Booking and Cancellation
3.1 Booking process: Customers can make reservations via our website, by telephone or other available methods.
3.2 Booking changes: Customers can report changes up to 12 hours before departure. We try to be flexible, but cannot guarantee last-minute changes.
3.3 Cancellation Policy: Cancellation is possible free of charge up to 24 hours before departure. No-shows or cancellations within 2 hours may be charged the full rate.
4. Rates, Payment and Billing
4.1 Price transparency: All rates are communicated in advance. There are no hidden costs.
4.2 Payment terms: Payments can be made in advance online via iDEAL or credit card, or in cash to the driver.
4.3 Billing: Companies that book regularly can be invoiced monthly after approval.
4.4 Waiting time costs: If the customer is late, waiting time costs may be charged.
5. Customer Responsibilities
5.1 Obligation of Attendance: Customers must be at the agreed location on time and bring a valid ID.
5.2 Luggage: Customers may bring normal luggage, but special or heavy items must be reported in advance.
5.3 Behavior and Safety: Customers must behave neatly and respectfully. Our drivers have the right to end the ride in case of inappropriate behavior.
6. Delays, Waiting Times and Arrival
6.1 Delays: We are not responsible for delays caused by external factors such as traffic or bad weather.
6.2 Waiting times at Rotterdam Airport: Upon arrival at Rotterdam Airport, we offer 30 minutes of free waiting time after landing. Additional waiting time may incur costs.
7. Liability and Insurance
7.1 Limitation of Liability: We are not liable for indirect damage, such as missed appointments or emotional damage.
7.2 Loss of Property: We are not responsible for lost or stolen property. Customers should check their belongings carefully.
8. Privacy and Data Protection
8.1 Privacy Policy: Taxi Rotterdam Airport respects your privacy. Data is only used for bookings and not shared with third parties.
8.2 Retention of Data: Data is kept for 12 months for administrative purposes and then deleted.
9. Changes to Terms
Taxi Rotterdam Airport reserves the right to change these conditions. Customers are advised to check the terms and conditions regularly.
10. Governing Law and Dispute Resolution
10.1 This agreement is subject to Dutch law.
10.2 Disputes are preferably resolved through mediation. If this is not possible, disputes will be submitted to the court in Rotterdam.
11. Customer Service and Contact Information
Questions or comments about our services? Contact us via:
Website: https://taxirotterdamairport.org
Phone number: 085 212 7999
Email address: info@taxirotterdamairport.org