Privacy statement - Taxi Rotterdam Airport
Welcome to Taxi Rotterdam Airport. By using our services, you agree to this privacy statement. Please read this carefully before making a booking.
Our privacy statement has been created to provide you with a safe and transparent service. Here you will find information about our booking policy, rates, responsibilities of you and Taxi Rotterdam Airport, and other important matters. We strive to make every ride as smooth as possible and ask you to respect our rules and guidelines. Do you have any questions about this privacy statement? Please feel free to contact us. We are happy to help you.
1. Definitions and Applicability
1.1 Taxi Rotterdam Airport: Our company that offers taxis for transport to and from Rotterdam Airport and other destinations.
1.2 Customer: The person or persons who use our services and agree to the privacy statement.
1.3 Services: All transport services from Taxi Rotterdam Airport, including airport transfers, city transfers and special services.
1.4 This privacy statement applies to all services of Taxi Rotterdam Airport, unless otherwise agreed in writing.
2. Services and Availability
2.1 Service offering: Taxi Rotterdam Airport offers various taxi services, such as airport transport and city transfers.
2.2 Availability: We do our best to always make our services available, but reserve the right to modify, extend or cancel them if necessary.
2.3 Special Requests: Specific requests, such as extra luggage space or child seats, must be indicated at the time of booking.
3. Booking and Cancellation
3.1 Booking process: Customers can make their bookings via our website, by telephone or through other available channels.
3.2 Booking changes: Customers can report changes up to 12 hours before the ride. We are flexible, but cannot guarantee that last-minute adjustments will be made.
3.3 Cancellation Policy: Cancellations up to 24 hours before the ride are free of charge. For cancellations within 2 hours or no-shows, we reserve the right to charge the full amount.
4. Rates, Payment and Billing
4.1 Price transparency: All prices are clearly communicated in advance. There are no hidden costs.
4.2 Payment terms: Payments can be made in advance online via iDEAL, credit card, or in cash to the driver.
4.3 Billing: Companies that regularly use our services can be invoiced monthly after approval.
4.4 Waiting time costs: If the customer is not present on time, waiting time costs may be charged.
5. Customer Responsibilities
5.1 Obligation of Attendance: Customers must be at the agreed pick-up point on time and have a valid ID with them.
5.2 Luggage: Customers can take regular luggage with them. Heavy or unusual items must be reported in advance.
5.3 Behavior and Safety: Customers must behave politely and respectfully. In case of inappropriate behavior, the driver may decide to end the ride.
6. Delays, Waiting Times and Arrival Guarantee
6.1 Delays: We are not responsible for delays due to circumstances beyond our control, such as traffic or bad weather.
6.2 Waiting times at Rotterdam Airport: Upon arrival at Rotterdam Airport we offer 30 minutes free waiting time. Additional waiting time may be charged.
7. Liability and Insurance
7.1 Limitation of Liability: We are not liable for indirect damage, such as missed appointments or emotional damage.
7.2 Loss of Property: Customers are responsible for their own belongings. We are not liable for lost or stolen property.
8. Privacy and Data Protection
8.1 Privacy Policy: Taxi Rotterdam Airport respects your privacy. Your information will only be used for bookings and will not be shared with third parties.
8.2 Retention of Data: Your data will be kept for 12 months for administrative purposes and then deleted.
9. Changes to the Privacy Statement
Taxi Rotterdam Airport reserves the right to change this privacy statement. We recommend that customers check these regularly.
10. Governing Law and Dispute Resolution
10.1 Dutch law applies to this agreement.
10.2 Disputes are preferably resolved through mediation. If that does not work, the case will be submitted to the court in Rotterdam.
11. Customer Service and Contact Information
Do you have any questions or comments? Please feel free to contact us:
Website: https://taxirotterdamairport.org
Phone number: 085 212 7999
Email address: info@taxirotterdamairport.org